she found it on her bills that we saw she was checking every hour

so she got a free phone + £150

so we billed her for it lel

and she went berserk at me, said she was taking ME to court

started geting faxes care of me in the office warning me

eventually dropped it when they realised what they were doing

I could hear her twig that she got a phone + £150, her idea was to go nuts and blame us

NO WAY you write off a good phone + £150, no matter how high up the company said no

was insane

fucking Africans just throw an iPhone at you if you're mad lmao

lol we had someone come in with a laptop that was basically a lemon

had been sent away dozens of times, never fixed

we tried to fix it in store, couldn't do anything

so she asked "listen, i've been in here all these times and i just want a laptop that works, what can you guys do"

and on a store level we can't do shit

so we basically had to tell her to call in and get escalated until she could get someone to buy out the laptop and give her a new one

because for whatever reason the people on the phone have much more power than us

that reminds me

i need to call hipstreet and bitch because their shit doesn't work

people on the phone have access to all the systems, retail are always the morons (no offense)

not that phone monkies are any better

yeah but they keep us in the dark

calling retail was always a nightmare

which is dumb because a customer is going to be alot more happy if we can do something in store instead of having to send them to a phone

blame your company shipping off customer service to africa or india I guess

because then it makes our customer service look bad

no they literally have a phone depot like 3 hours away

their idea of outsourcing is outsourcing to like 100km away

anyways I have to call

I hope you're not the kind of guy that takes an angry customer, puts them on the phone, then fobs them off

no

because I've hunted people like you down

thank fuck

had a retail rep just walk away once

I'll deal with angry customers to the fullest of my ability and hopefully get their problem solved

with an angry customer yelling at me, I couldn't end the call so it went on 2-3 hours lmao

rep eventually comes back and demands to know my full name to put in a formal complaint

I said I'd babysat his customer while he did nothing for hours so he can sort himself out

phantom mads rising up

but unless I can get a manager who will write off products to make the customer happier then I can't do anything to help them

and there's this one manager who straight will not deal with angry customers

I know, just when retail reps get lippy or pass things 100% to me in that job, I'd blow a gasket, I'm supposed to sort it out, tell you how it's sorted, then you convey that to them to take the credit

he's known for being told that there was someone angry who wanted to talk to him on line one and saying "they can stay on line 1, I'm busy"

but some reps just toss the phone and run

I'm good guy comfy lmao

"take the credit, say it was your idea, it's sorted"

now I'm in the mood to call a call centre

lol I'm doing that right now

recording it too incase they tell me some bullshit so I can prove I got bamboozled

I'd always hang up on people who drop that on me

it's illegal to not announce it in the UK

at the very start of the call

so they'd sometimes be like "BTW I'M RECORDING YOOO"

15 minutes in

I'd tell them they just broke the law and hang up

lol whatever I don't wanna get fucked over by this company again

just say it at the very start

don't know Canadian laws but it's totally illegal to do that in the UK without letting the other party know

is it possible that that will get me better service since they know I have a recording

sure, if you're nice

being nice and polite is 100% best way to do it

those people get shouted at 9-5

someone being nice is a godsend

I hate dealign with folks on the phone when I'm pissed off

fug

because I feel like I'm taking it out on them

the automated system hung up on me

I know

it's never them, it's the company

I actually was on the phone with royal mail because they shipped an item via fucking surface mail to the USA instead of on a plane

and he was talking about something being policy because of customs

and I remarked that it's fucking stupid, but made sure to interject

I'm not saying you're stupid

just that the inconsistent policy is

but royal mail is a whole different level of fucking retards

yeah royal mail is a tough one

and scamming bastards

good pay though, comparitively

never worked for them

gf worked for yodel

2 days of training, shunted on

if you think people are mad at royal mail

sounds about right for a uk courier company tbh

yodel is next level

Oh yeah, couriers get more shit because well

they're more shit

and Amazon uses yodel

so a constant hailstorm of shit

or they did, seems like they employ 15 year olds now

tbh I get when people are mad

but when they get lippy with me, I start closing tabs to help them

ok so this shit finishes it's automated thing and then there's a beep and then silence

what do

say "hello?" lel

I don't know

automated systems are cancer

i pressed 1 and then it said "thanks for calling, goodbye"

one time I had a call, start to finish was really pleasant, guy was really polite and nice, as I said goodbye and reached to hang up he says "you're really fucking stupid aren't you"

right as I pressed hang up

guy played me good lel