lol we had someone come in with a laptop that was basically a lemon

had been sent away dozens of times, never fixed

we tried to fix it in store, couldn't do anything

so she asked "listen, i've been in here all these times and i just want a laptop that works, what can you guys do"

and on a store level we can't do shit

so we basically had to tell her to call in and get escalated until she could get someone to buy out the laptop and give her a new one

because for whatever reason the people on the phone have much more power than us

that reminds me

i need to call hipstreet and bitch because their shit doesn't work

people on the phone have access to all the systems, retail are always the morons (no offense)

not that phone monkies are any better

yeah but they keep us in the dark

calling retail was always a nightmare

which is dumb because a customer is going to be alot more happy if we can do something in store instead of having to send them to a phone

blame your company shipping off customer service to africa or india I guess

because then it makes our customer service look bad

no they literally have a phone depot like 3 hours away

their idea of outsourcing is outsourcing to like 100km away

anyways I have to call

I hope you're not the kind of guy that takes an angry customer, puts them on the phone, then fobs them off

no

because I've hunted people like you down

thank fuck

had a retail rep just walk away once

I'll deal with angry customers to the fullest of my ability and hopefully get their problem solved

with an angry customer yelling at me, I couldn't end the call so it went on 2-3 hours lmao

rep eventually comes back and demands to know my full name to put in a formal complaint

I said I'd babysat his customer while he did nothing for hours so he can sort himself out

phantom mads rising up

but unless I can get a manager who will write off products to make the customer happier then I can't do anything to help them

and there's this one manager who straight will not deal with angry customers

I know, just when retail reps get lippy or pass things 100% to me in that job, I'd blow a gasket, I'm supposed to sort it out, tell you how it's sorted, then you convey that to them to take the credit

he's known for being told that there was someone angry who wanted to talk to him on line one and saying "they can stay on line 1, I'm busy"

but some reps just toss the phone and run

I'm good guy comfy lmao

"take the credit, say it was your idea, it's sorted"

now I'm in the mood to call a call centre

lol I'm doing that right now

recording it too incase they tell me some bullshit so I can prove I got bamboozled

I'd always hang up on people who drop that on me

it's illegal to not announce it in the UK