Message from @StormSplurge
Discord ID: 200330277166383106
Calling up people and trying to sell them kitchens
lel
fuck me, it was boring and horrible
I had people trying to sue me for a week once
want to know why?
woman complained for months about reception problems, we eventually gave her a free phone
but to get a free phone you put a credit on their bill to pay it off
she found it on her bills that we saw she was checking every hour
so she got a free phone + £150
so we billed her for it lel
and she went berserk at me, said she was taking ME to court
started geting faxes care of me in the office warning me
eventually dropped it when they realised what they were doing
I could hear her twig that she got a phone + £150, her idea was to go nuts and blame us
NO WAY you write off a good phone + £150, no matter how high up the company said no
was insane
fucking Africans just throw an iPhone at you if you're mad lmao
lol we had someone come in with a laptop that was basically a lemon
had been sent away dozens of times, never fixed
we tried to fix it in store, couldn't do anything
so she asked "listen, i've been in here all these times and i just want a laptop that works, what can you guys do"
and on a store level we can't do shit
so we basically had to tell her to call in and get escalated until she could get someone to buy out the laptop and give her a new one
because for whatever reason the people on the phone have much more power than us
that reminds me
i need to call hipstreet and bitch because their shit doesn't work
people on the phone have access to all the systems, retail are always the morons (no offense)
not that phone monkies are any better
yeah but they keep us in the dark
calling retail was always a nightmare
which is dumb because a customer is going to be alot more happy if we can do something in store instead of having to send them to a phone
blame your company shipping off customer service to africa or india I guess
because then it makes our customer service look bad
no they literally have a phone depot like 3 hours away
their idea of outsourcing is outsourcing to like 100km away
anyways I have to call
I hope you're not the kind of guy that takes an angry customer, puts them on the phone, then fobs them off
no
because I've hunted people like you down
thank fuck
had a retail rep just walk away once