so she got a free phone + £150

so we billed her for it lel

and she went berserk at me, said she was taking ME to court

started geting faxes care of me in the office warning me

eventually dropped it when they realised what they were doing

I could hear her twig that she got a phone + £150, her idea was to go nuts and blame us

NO WAY you write off a good phone + £150, no matter how high up the company said no

was insane

fucking Africans just throw an iPhone at you if you're mad lmao

lol we had someone come in with a laptop that was basically a lemon

had been sent away dozens of times, never fixed

we tried to fix it in store, couldn't do anything

so she asked "listen, i've been in here all these times and i just want a laptop that works, what can you guys do"

and on a store level we can't do shit

so we basically had to tell her to call in and get escalated until she could get someone to buy out the laptop and give her a new one

because for whatever reason the people on the phone have much more power than us

that reminds me

i need to call hipstreet and bitch because their shit doesn't work

people on the phone have access to all the systems, retail are always the morons (no offense)

not that phone monkies are any better

yeah but they keep us in the dark

calling retail was always a nightmare

which is dumb because a customer is going to be alot more happy if we can do something in store instead of having to send them to a phone

blame your company shipping off customer service to africa or india I guess

because then it makes our customer service look bad

no they literally have a phone depot like 3 hours away

their idea of outsourcing is outsourcing to like 100km away

anyways I have to call

I hope you're not the kind of guy that takes an angry customer, puts them on the phone, then fobs them off

no

because I've hunted people like you down

thank fuck

had a retail rep just walk away once

I'll deal with angry customers to the fullest of my ability and hopefully get their problem solved

with an angry customer yelling at me, I couldn't end the call so it went on 2-3 hours lmao

rep eventually comes back and demands to know my full name to put in a formal complaint

I said I'd babysat his customer while he did nothing for hours so he can sort himself out

phantom mads rising up

but unless I can get a manager who will write off products to make the customer happier then I can't do anything to help them

and there's this one manager who straight will not deal with angry customers

I know, just when retail reps get lippy or pass things 100% to me in that job, I'd blow a gasket, I'm supposed to sort it out, tell you how it's sorted, then you convey that to them to take the credit