Let me show you what you need to do

You ready to begin?

NOT REALLY....I LOOKED AT IY BEFORE BUT NOT TOTALLY SURE...I MIGHT BE ABLE TO FIGURE IT OUT WITHOUT TAKING UP ANY MORE OF YOUR TIME

Let me assist

I AM READY

Takes about 4 clicks but they need to be done in the correct order

OK LETS DO IT

Step # 1

OK I SEE THAT

Click this image to enlarge for easier reading

DO I UNMUTE MIC?

No not yet

Select your shortcut key by clicking the little white rectangle in that box

In my case I used the F4 key but you decide

Preferably a key that you do not use often

F4 SOUNDS GOOD DO I GO INTO USER SETTINGS NEXT TO THE HEADSET ICON?

Did you folow the image and set yours up accordingly?

I DONT SEE A LITTLE WHITE RECTANGL...OR BOX ITS IN

Open your account

WORKING ON IT NOW

Click Voice and Video

I THIN K I AM A GO ON THE ACCOUNT BEING OPEN DOWN THERE. I DID THAT LAST NIGHT

Select push to talk

This is where you select your shortcut key

IM TRYING TO FIND THAT....VOICE AND VIDEO

If you have done these steps then we can check out your mic in the help desk voice room

Okay first thing you do is open your accout

IN WELCOME VOICE?

IVE GOTTEN TO THE VOICE DID U HEAR ME?

I UNMUTED

Did you press and hold the shortcut key while speaking?

Mic Check?

Can you hear me?

IN AND OUT

YES