Message from @Karl XII

Discord ID: 577197318194069504


2019-05-12 18:00:19 UTC  

can you hear me

2019-05-12 18:00:28 UTC  

nope

2019-05-12 18:00:36 UTC  

says rtc disconnected

2019-05-12 18:01:12 UTC  

when was the last time you did an update on your computer

2019-05-12 18:01:33 UTC  

It was recent

2019-05-12 18:02:22 UTC  

try restarting your computer

2019-05-12 18:03:06 UTC  

disconnect from the voice room

2019-05-12 18:10:32 UTC  

ok back

2019-05-12 18:10:56 UTC  

okay, come back into the help desk voice room

2019-05-12 18:11:11 UTC  

@lg It seems you can't hear anyone talking to you on discord, is that correct?

2019-05-12 18:11:49 UTC  

yep

2019-05-12 18:12:15 UTC  

Ok, do you know how to go into the settings menu on Discord?

2019-05-12 18:12:56 UTC  

u mean that wheel to the left

2019-05-12 18:13:01 UTC  

yes

2019-05-12 18:13:05 UTC  

yes

2019-05-12 18:14:05 UTC  

I suspect you might have the wrong device for audio output chosen in the voice & video section, that would cause lack of sound from the device you're trying to use

2019-05-12 18:14:21 UTC  

I think someone told me you're using a headset

2019-05-12 18:14:39 UTC  

yes i am using a headset

2019-05-12 18:15:19 UTC  

Make sure you have the right device selected in Voice & Video for input (microphone) and output.

2019-05-12 18:16:04 UTC  

Make sure to use push-to-talk instead of "voice activity" and forget to choose a push key for it

2019-05-12 18:18:01 UTC  

ok did all that i think

2019-05-12 18:18:30 UTC  

Come in to the help desk, I'll say something with the microphone so you can figure out if you've chosen the right device

2019-05-12 18:19:16 UTC  

ok

2019-05-12 18:19:35 UTC  

can you hear us talking

2019-05-12 18:19:42 UTC  

nope

2019-05-12 18:20:08 UTC  

oh wait i hgear youi

2019-05-12 18:20:23 UTC  

yes let there be light lol

2019-05-12 18:21:01 UTC  

wish i can talk back to you but my sister just got here

2019-05-12 18:21:14 UTC  

do you know how to take a screen shot

2019-05-12 18:21:24 UTC  

can do anything frm this phone

2019-05-12 18:21:29 UTC  

its an lg phone

2019-05-12 18:21:33 UTC  

old

2019-05-12 18:21:50 UTC  

i am on my desktop

2019-05-12 18:22:09 UTC  

but cant do anything from my phone

2019-05-12 18:22:17 UTC  

okay

2019-05-12 18:22:54 UTC  

yes

2019-05-12 18:23:19 UTC  

ok

2019-05-12 18:24:24 UTC  

https://cdn.discordapp.com/attachments/430201855172280360/577199414544826389/unknown.png

2019-05-12 18:24:25 UTC  

yes they are both all the way to the right

2019-05-12 18:26:09 UTC  

ok i heard my voice