do you see the telephone

yes ok

that is your disconnect, you got it, good

now come back into the room

do you still have that message

yes it says rtc disconnected

okay, I need you to close discord, shut your computer down for a few minutes

then restart your computer, then come back into discord

I will be here waiting for you

ok I restarted the comp

u there

yes, my cat was hooked up in my head phone cord.... lol, darn cat

lol

okay, now come back into the help desk voice

ok

can you hear me

nope

says rtc disconnected

when was the last time you did an update on your computer

It was recent

try restarting your computer

disconnect from the voice room

https://www.saintlad.com/discord-mic-not-working/

ok back

okay, come back into the help desk voice room

@lg It seems you can't hear anyone talking to you on discord, is that correct?

yep

Ok, do you know how to go into the settings menu on Discord?

u mean that wheel to the left

yes

yes

I suspect you might have the wrong device for audio output chosen in the voice & video section, that would cause lack of sound from the device you're trying to use

I think someone told me you're using a headset

yes i am using a headset

Make sure you have the right device selected in Voice & Video for input (microphone) and output.

Make sure to use push-to-talk instead of "voice activity" and forget to choose a push key for it

ok did all that i think

Come in to the help desk, I'll say something with the microphone so you can figure out if you've chosen the right device

ok

can you hear us talking

nope