@lg ..... type your messages here, so we don't have to keep bouncing back and forth, to private messages, thank you

ok

can you hear me went I talk to you

nope

it says rtc disconnnected

okay

I need you to disconnect from the voice

look down to your left hand bottom of page where it has the rtc message

do you see the telephone

yes ok

that is your disconnect, you got it, good

now come back into the room

do you still have that message

yes it says rtc disconnected

okay, I need you to close discord, shut your computer down for a few minutes

then restart your computer, then come back into discord

I will be here waiting for you

ok I restarted the comp

u there

yes, my cat was hooked up in my head phone cord.... lol, darn cat

lol

okay, now come back into the help desk voice

ok

can you hear me

nope

says rtc disconnected

when was the last time you did an update on your computer

It was recent

try restarting your computer

disconnect from the voice room

https://www.saintlad.com/discord-mic-not-working/

ok back

okay, come back into the help desk voice room

@lg It seems you can't hear anyone talking to you on discord, is that correct?

yep

Ok, do you know how to go into the settings menu on Discord?

u mean that wheel to the left

yes

yes

I suspect you might have the wrong device for audio output chosen in the voice & video section, that would cause lack of sound from the device you're trying to use

I think someone told me you're using a headset