tbh

amazon logistics is literally random people with a van

who can live with shit hours for shit pay

in the US they're great

unlimited free prime trials, instant refunds on anything under 500, no new customer verifications if you have half a brain

in the UK, they're quite controversial for their ethics and delivery can run as late as 8pm

same here but thats the shipping company

might be even later

UPS cut off has been 8pm for as long as I can remember and i've been autistically f5ing tracking numbers from child

amazon *is* the shipping company here

they hire their own drivers

they do that in the cities here in the US

i know for certain they do it in manhattan from experience and don't do it in any one of a 100 suburbs so its just where its more profitable

ups is very reliable so if its cheaper to use them they dont roll out their own delivery but ofc its easier to just pay some guy to do deliveries in manhattan

amazon isn't really a thing here

you can get a delivery any day but sunday

amazon almost fucked up a refund for me once...

from main postal services here like nz post/ nz couriers, mainfrieght etc

that's the one thing I like about amazon though

they do sunday delivery

at no extra cost

I ordered a dog statue. It arrived broken. I go through the motions of a return, I ship back the fragments, get refund, shipping tracking says amazon got it.

do you mean a return or a "refund"

months go by...

return

alright

I got an email from amazon saying they didn't receive it and I would be charged

thats so odd, it was fulfilled? are you in the US?

I open ticket. Representative looks at the case and says it was a very tragic technical error and would be fixed.

I still got charged.

I open a second ticket.

they will literally instantly refund you on any item below 500 with out you sending it back so them letting a legitimate return go awry is very out of the norm

Representative apologizes for the extreme error.

I finally get refund for yoga dog statuette. the end.

"Representative apologizes for the extreme error."
Rubbinghands.png

their phone bound pajeets are hilarious

"wtf are you i want to speak to an american" they actually transfer you to an american

or is it phillipinos now? i think thats where most of the call centers are these days

thankfully this was all over their online messaging

"Please know that this situation was a result of a combination of technical and human errors; and in no way did we intend for this to happen."

cant get over it. someone really disputed this https://ae01.alicdn.com/kf/HTB1HhxWKpXXXXcdXFXXq6xXFXXXe/223585129/HTB1HhxWKpXXXXcdXFXXq6xXFXXXe.jpg