I have a non-usb headset but I think I have a usb adapter. This may take a moment. done.

No red slash marks throough your icons?

Nope

Voice Connected?

mic shows no line through it, how do I tell?

Click on the icon to mute or unmute your set

Did you download the app more than once?
@the Steward

I may have

Okay that can cause both copies of the app to become corrupted to where they do not work. Don't worry I downloaded the app 3 times so I understand that happens

task manager?

Let me fetch a how to video that may help with your problem. Please standby

Roger that.

Wait please?

https://www.youtube.com/watch?v=BjpZ7iFb1tM Disregard the title just follow the instructions. Yes the task manager will come into play so you are on target

Uninstall the app then reinstall a clean copy

I had to do this twice to get mine to work

This will take about 5 minutes

I will wait for you right here

I am using Win 7 and had to manually delete every file/folder one at a time

I believe I'll have to shut down the computer won't I , if the application is deleted, I lose you.

Whenever you have the app totally deleted you can then go to Youtube PSB and get a new invite

Under the live stream window

Wait one minute I will get a copy for you before you begin

You still with me?

Yes

No you will not have to shut down

Wait one minute and I will feth a copy

fetch

Just watching the video, don't know where windows for the windows = R is though.

Is that the run function?

Can you find the task manager?

Or the start/search box?

Here is the copy of the app
https://discord.gg/wUQSJ5Q

Do you see the blue link? Copy that to your browser then after uninstall open that invite

When you have completed the reinstall of the app come into the help desk voice room where I am sitting now

I have copied instructions for what I need to do. Just need to know where the Windows key is (windows + R)

I will see if I can goggle that please wait

GOOG

Damn it

Must be part of the task manager