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We are sorry to hear that you haven't received your items yet.
For flat rate shipping, if you havenโt purchased the tracking option during the check out, there will be no tracking number. This shipping method don't show the specific place where is your order. The tracking number is no point for the tracking information. We advise that you may buy the tracking number in the next purchase.But please rest assured the package is on its way.We ship thousands of parcels every day to your country that reach our customers successfully without tracking number.
In order to resolve this issue, please kindly confirm the following information:
1) Please confirm your delivery address:
Consignee Name:
Detailed Address:
City:
State (Province):
Postal Code:
Country:
Phone Number:
2) Please contact your local post office, stating your name and address.
In some cases, you may be required to collect your parcel from the post office in person.
If you collect your parcel in this way, kindly let us know.
3) We shipped your parcel on (March 12, 2017). Therefore your delivery deadline will expire on (May12 ,2017).
Please kindly wait until this deadline. If you have still not received your items by then we will review your case once more with the carrier and our shipping team on your behalf.
To learn more about our shipping policy and insurance, please refer to our terms and conditions here:http://www.gearbest.com/about/terms-and-conditions.html
Best Regards
Lila
Gearbest Customer Service
http://www.gearbest.com/
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