Right

So I opened this dispute like six months ago now

The investigator just got back to me

I provided proof the house was sold

Now I'm waiting to hear back

But all of the billing is messed up

They out deposits on my account because of the old balance. Deposit basically is money they keep in case I run out on the bill.

I had sort of a similar problem with o2, a mobile network. My phone was stolen and I rang them and told them and they said they cancelled it but didn't. Instead they kept taking it out of my account and I didn't notice. When I realised I got my bank to log it was fraudulent, which gave me back the money taken, and then entered into a dispute with o2

But I can never pay that deposit amount because they always apply my payments to the oldest amount

Utility companies are the worst

They just argue and lie

And they are so rude

You explain why you don't owe what they say and they aruge, you destroy the arguement and they switch to a new argument that contradicts the previous arguement.

I had one lady tell me I could record and then as soon as I started recording she said I don't have permission.

So I recorded anyway. My theory is that if the other party states they may record the call then they are consenting to have the call recorded.

You can't revoke my right to record while maintaining your own.

Those companies all record every single call for their records for 'quality and training purposes'

I hope in the end I can get all of these late fees removed.

If they can then surely you can too

That's my theory

I might just pay like a thousand this week

I assume if the PUC rules in my favor they will have to pay me back

I hope so mate.. Sorry you gotta deal with that along with everything else

You shouldn't have to be paying that much at all

Yeah imagine. I had just got in a new place after living in hotels and my car. I get electric turned on and right away I get a shut-off notice demanding about 900 dollars.

I don't think utilities are allowed to apply late fees here

They are allowed to put on court fees if they have to take you to court to get you to pay

Considering your situation is there no way they can at least waive those? Or agree not to add more?

I'm not used to customer agents being rude to me so idk

No I'm going to have to twist their arm

If they don't play nice after the PUC makes their decision I'll have to hire a lawyer probably

Hopefully after all is said and done there will be a note on my file that says "he's not screwing around" or something.

If they don't abide by what the commission determines then wouldn't the commission go after them themselves with fines and whatnot

The commission will most likely just rule that I don't owe x amount and not say anything about late fees deposits etc

But the fees are caused directly by those amounts being owed

Then the utllilitu will not remove any of those and try to make me pay as much as possible and I will have to open another complaint

Right exactly but like I said, will have to twist their arm.

I provided them with a copy of the sale note for the property and I still had to go to the commission to force them to keep my electric on and dispute that amount.

They do not care about logic. They are a monopoly and I cannot just go somewhere else so they don't care.

There are no other electricity suppliers at all?

That's so odd to me, there are quite a few to choose between where I am